Return, Refund and Warranty Policy
Last updated: September 30, 2026
1. Built-to-order products
Most FusionFlight products are manufactured specifically for your order. Lead times vary by product and by current production schedule, so we don't publish a fixed lead time here. Contact us at info@fusionflight.com before ordering to confirm the current lead time for the product you want.
2. In-stock products
A product may occasionally be available from existing stock. When this is the case, the standard lead time does not apply, and payment in full (100%) is due upfront, prior to shipment. Contact us at info@fusionflight.com to check whether the product you're interested in is currently in stock.
3. Payment terms
- Built-to-order items: always a 50% deposit by wire transfer to begin production, with the remaining 50% due before shipping.
- In-stock items: require full payment (100%) by wire transfer before the item ships.
Every order is accompanied by a signed invoice. The invoice sets out these payment terms, including that the deposit (or full payment, for in-stock items) is non-refundable once it clears. The buyer must sign the invoice and return a copy to FusionFlight before wiring any funds. Your signed invoice is the governing agreement for your order, alongside this policy.
4. All sales are final
We do not accept returns, exchanges, or refunds, for any reason, including change of mind, ordering the wrong configuration, or a change in your requirements after payment. Once your wire transfer clears FusionFlight's bank account, your deposit (or full payment, for in-stock items) is non-refundable, and production begins. This applies equally to built-to-order and in-stock products. There is no inspection period or return window of any kind. Your only recourse for a product issue is the warranty described below.
5. One-year limited warranty
Each product carries a limited warranty of 1 year from the date of delivery against defects in materials and workmanship under normal use.
- Not covered: misuse, unauthorized modification or repair, use of unsuitable fuel or operating conditions, crash or impact damage, normal wear, and damage from testing or experimental use beyond the product's documented operation.
- To make a claim: email info@fusionflight.com with your order number, the serial number if available, and a description of the problem with photos or video.
6. How servicing and repairs are handled
This applies to routine servicing, warranty repairs, and non-warranty repairs alike:
- Turbine servicing and repairs — including routine 50-hour service, warranty repairs, and non-warranty repairs — are carried out by a specialized repair shop that FusionFlight appoints based on the buyer's location. The buyer is responsible for removing the turbine, following the instructions in the product manual, and shipping it to the appointed shop.
- All other systems (i.e. everything other than the turbine) are serviced and repaired at FusionFlight's own facility, for both warranty and non-warranty work.
- Shipping costs: the buyer is responsible for all shipping costs associated with servicing or a repair, whether or not it is covered under warranty.
- Self-installed repairs: for either warranty or non-warranty repairs, FusionFlight may instead choose to ship a replacement part directly to the buyer, along with instructions, so the buyer can perform the repair themselves.
7. Contact us
FusionFlight
Email: info@fusionflight.com
Website: fusionflight.com